Ageas (UK) Limited

Customer Service Advisor

Job Ref
Closing Date
Advertised Range (External)
£16,000 - £18,000 DOE
Permanent Full-Time

Job Purpose

Customer Service Advisor 


Our Customer Service Advisors are the face and, more importantly, the voice of our business when it comes to dealing with our customers.


At Ageas, we are focused on providing second to none customer service and this is where you come in! We offer a busy, fast paced environment where our employees can grow and develop within their chosen role.


Our Advisors in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. They provide guidance to customers on key components of the product, helping customer’s to make decisions to protect claims cost and where possible provide a one stop shop.


Main Responsibilities:

  • Providing excellent customer service to our customers.
  • Dealing with claims in the correct manner in accordance with all guidelines.
  • Identifying indicators of fraud and using questioning techniques to decide if the claim can be progressed or needs to be referred.
  • Dealing with conformational calls professionally and efficiently.
  • Handling a large volume of calls to a high standard consistently.
  • Settling and negotiating specific aspects of the claim during the initial call.


Knowledge, Skills and Experience:

  • Previous customer service experience would be an advantage.
  • Minimum C grade in GCSE’s Maths and English – or equivalent.
  • Ability to build rapport with customers.
  • Confident telephone manner.


What’s in it for you?

As much as we value our customers, we also value you. In your Customer Service Advisor position you can enjoy a comprehensive range of flexible benefits options - such as a company pension, 23 days’ holiday (you can buy or sell up to 5 days) rising to 25 days after 3 years, a car lease scheme, life and health schemes and an annual bonus. We have a wealth of wellbeing activities and our people enjoy discounts on company products and with a wide range of retailers & gyms.


Please note: part time 16+ hours and alternative shift patterns available.


Additional Information:

Working a 35 hour week, shifts are provided at least 4 weeks in advance. Enhanced rates paid for unsocialable hours.


Start date: End of October 2017.


About #AgeasUK

We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We also hold a 50.1% share in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, we are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people with offices based across the UK.


For more information on Ageas – please visit our “About” section on our website.


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