Customer Service Advisor
Our Customer Service Advisors are the face and, more importantly, the voice of our business when it comes to dealing with our customers.
At Ageas, we are focused on providing second to none customer service and this is where you come in! We offer a busy, fast paced environment where our employees can grow and develop within their chosen role.
Our Advisors in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. They provide guidance to customers on key components of the product, helping customer’s to make decisions to protect claims cost and where possible provide a one stop shop.
Knowledge, Skills and Experience:
What’s in it for you?
As much as we value our customers, we also value you. In your Customer Service Advisor position you can enjoy a comprehensive range of flexible benefits options - such as a company pension, 23 days’ holiday (you can buy or sell up to 5 days) rising to 25 days after 3 years, a car lease scheme, life and health schemes and an annual bonus. We have a wealth of wellbeing activities and our people enjoy discounts on company products and with a wide range of retailers & gyms.
Please note: part time 16+ hours and alternative shift patterns available.
Working a 35 hour week, shifts are provided at least 4 weeks in advance. Enhanced rates paid for unsocialable hours.
Start date: End of October 2017.
We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We also hold a 50.1% share in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, we are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people with offices based across the UK.
For more information on Ageas – please visit our “About” section on our website. https://www.ageas.co.uk/careers/about-ageas/our-divisions/
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