Ageas (UK) Limited

Customer Service Advisor - Motor Claims

Job Ref
560917-6191
Closing Date
29/9/2017
Advertised Range (External)
£15,000 - £17,000 DOE
Type
Permanent Full-Time
Department
Claims
Gloucester

Job Purpose

Our Customer Service Advisors are the face and, more importantly, the voice of our business when it comes to dealing with our customers.

 

At Ageas, we are focused on providing second to none customer service and this is where you come in! We offer a busy, fast paced environment where our employees can grow and develop within their chosen role.

 

We are currently recruiting for Customer Service Advisors to join our Motor Claims department. Your role will be to settle claims as quickly and economically as possible, whilst still providing a world class standard of service to customers. You will be responsible for the management of your own caseload, whilst making appropriate decisions on all aspects of the claim within your own authority limits.

 

Main duties and responsibilities will include but are not limited to:

  • Manage the commencement of claims ensuring the customers requirements and expectations are properly framed and understood.
  • Provide guidance to customers and, where possible, provide a one stop shop.
  • Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud, ABI and FCA guidelines.
  • Protect claims cost with emphasis on: Recovery, Third Party Spend and Thefts.
  • Provide customers with a quality service in line with the Claims Guiding Principles.
  • Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation.
  • Take ownership of complaints, referring as necessary.

Knowledge, Skills and Experience:

  • Skillful communicator capable of dealing effectively with all contacts ranging from the general public through to lawyers.
  • Fantastic at negotiating.
  • Computer literate.
  • Ability to demonstrate a high standard of customer service.
  • Positive attitude and a flexible approach to change and team working.
  • Minimum C Grade in Maths and English - or equivalent.

 

What's in it for you?

As much as we value our customers, we also value you. In your Customer Service Advisor position you can enjoy a comprehensive range of flexible benefits options - such as company pension, 23 days' holiday (you can buy or sell up to 5 days) rising to 25 days after 3 years, a car lease scheme, life and health schemes and an annual bonus. We have a wealth of wellbeing activities and our people enjoy discounts on company products and with a wide range of retailers & gyms.

 

Operational hours for department: Monday to Friday 8am - 6pm. 35 hour working week.

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