Ageas (UK) Limited

Customer Service Advisor - Age UK

Job Ref
561017-6230
Closing Date
24/11/2017
Advertised Range (External)
£15,000 - £17,000 DOE
Type
Permanent Full-Time
Department
Partnerships
Gloucester

Job Purpose

Customer Service Advisor - Age UK

 

Our Customer Service Advisor's are the face, and more importantly, the voice of our business when it comes to dealing with our customers.

Working in a fast paced, modern and lively contact centre environment our Advisor's deal directly with inbound calls from customers about insurance products that we offer in partnership with the major national charity AGE UK. So that's no cold calling people in the comfort of their homes, just giving fantastic customer service for those who call you for your help with their insurance needs.

 

Dealing with both new and existing customers our Advisor's are friendly, engaging and know what our customers need putting them at the centre of all we do. This means that you'll have a natural flair for asking the right questions, building rapport with all types of people and a confident approach.

 

Do you have what it takes to join our teams?

 

Main Responsibilities:

  • Taking inbound calls from both existing and new customers and providing the best customer service to them.
  • Advising on the best insurance products for the customer.
  • Building rapport and understanding the customer's needs.

 

Skills and Experience:

  • Strong verbal communication skills are essential!
  • Experience working in a fast paced customer service environment.
  • Insurance industry experience is an advantage but not essential.
  • Minimum 4 GCSE's (Grade C or above) or equivalent is essential.
  • Ability to resolve problems and make decisions.
  • Keyboard proficiency and ability to correctly input and read data.

What's in it for you?

We give you in-house paid training on everything you need to know so that you can be the best that you can be. Through listening to our people, they tell us we're a "Great Place to Work" and not just because of the job and the training, but because of all the benefits and extras that we don't have enough space to tell you about; here are just a few!

  • A starting salary of between £15,000 and £17,000 depending upon your experience. If you start on less than £17,000, through our competency related pay scheme, this could rise to £17,000 in just 18 months!
  • A FREE Park & Ride Scheme at Elmbridge Court to get you to and from the office.
  • We double your Company Pension, so you pay 3% of your salary and we pay 6%.
  • You can lease a car at a discounted rate through your monthly pay.
  • 23 days holiday a year, with flexible benefits allowing the buying and selling of up to 5 days.
  • Annual company bonus.
  • An intranet on your desktop with access to online discounts with major retailers, restaurants and gyms, plus much more!  

Start date - Monday 4th December

 

 

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