Our Customer Service Advisors are the face and, more importantly, the voice of our business when it comes to dealing with our customers.
At Ageas, we are focused on providing second to none customer service and this is where you come in! We offer a busy, fast paced environment where our employees can grow and develop within their chosen role.
We are looking for passionate and enthusiastic people to join our Total Loss department and take on their own allocated number of claims to negotiate settlements through both written and verbal communications.
Acting as the primary contact for the customer you will ensure that a quality service is provided at all times. Managing your own caseload you will be expected to make decisions on all aspects of the claim and to self generate letters whilst ensuring claims are settled quickly and as economically as possible.
Responsibilities will include but are not limited to:
Knowledge, Skills and Experience:
Working hours based on a 35 hour working week; shifts provided in advance and are operational between the hours of Monday - Friday 9am-6pm
We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We also hold a 50.1% share in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, we are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people with offices based across the UK.
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