Ageas (UK) Limited

Customer Service Advisor

Job Ref
561117-6307
Closing Date
15/12/2017
Advertised Range (External)
£16,000 - £18,000 depending on experience
Type
Permanent Full-Time
Department
Claims
Gloucester

Job Purpose

Customer Service Advisors: Our Customer Advisors are the face and, more importantly, the voice of our business when it comes to dealing with our customers.

 

At Ageas, we are focused on providing second to none customer service and this is where you come in! We offer a busy, fast paced environment where our employees can grow and develop within their chosen role.

 

Our Customer Service Advisors in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood.  They provide guidance to customers on key components of the product, helping customer’s to make decisions to protect claims cost and where possible provide a one stop shop.

 

The main responsibilities of the Customer Service Advisor role are;

  • Providing excellent customer service to our customers.
  • Dealing with claims in the correct manner in accordance with all guidelines.
  • Identifying indicators of fraud and using questioning techniques to decide if the claim can be progressed or needs to be referred.
  • Dealing with conformational calls professionally and efficiently.
  • Handling a large volume of calls to a high standard consistently.
  • Settling and negotiating specific aspects of the claim during the initial call.

 

The knowledge, skills and experience needed for the Customer Service Advisor role are:

  • Previous customer service experience would be an advantage.
  • Minimum C grade in GCSE’s Maths and English – or equivalent.
  • Ability to build rapport with customers.
  • Confident telephone manner.

 

Please note: part time 16+ hours and alternative shift patterns available.

 

Additional Information:

Working a 37.5 hour week, shifts are provided at least 4 weeks in advance.  Enhanced rates are paid for unsocialable hours.

 

Operating hours between 7am-11pm Monday to Sunday. Occasional weekend work required.

 

Start date: 8th Jan 2018

 Here’s some of the perkz our Customer Service people tell us they enjoy;

  • Ageas pay and support in achieving the insurance industry recognised Chartered Insurance Institute qualification.
  • Ongoing training is provided in helping support career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR.
  • Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday.
  • Employees are able to pay for a car lease at a discounted rate through their monthly pay
  • We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.
  • Ageas double the pension payments that employees make.
  • We have a wide range of wellbeing and social activities – you’ll find a full calendar all year round!
  • You can also receive childcare vouchers and enjoy discounts on Ageas insurance products and with a wide range of retailers. 
  • If you find getting to work costly, Ageas discount your bus travel and you can pay monthly

 

About #AgeasUK

We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet.  We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors.  We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers.

 

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