Our Customer Consultants are the face and, more importantly, the voice of our business when it comes to dealing with our customers. At Ageas, we are focused on providing second to none customer service and this is where you come in!
We offer a busy, fast paced environment where our employees can grow and develop within their chosen role. Our Customer Consultants - Claims Handlers, work in our Claims department, manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. They provide guidance to customers on key components of the product, helping customer’s to make decisions to protect claims cost and where possible provide a one stop shop.
We are currently recruiting for Customer Consultants to join our Motor Claims department. Your role will be to settle claims as quickly and economically as possible, whilst still providing a world class standard of service to customers. You will be responsible for the management of your own caseload, whilst making appropriate decisions on all aspects of the claim within your own authority limits.
Your main duties and responsibilities as a Customer Consultant will include, but are not limited to:
Knowledge, Skills and Experience:
What's in it for you?
As much as we value our customers, we also value you. In your Customer Consultant - Motor Claims Handler position you can enjoy a comprehensive range of flexible benefits options - such as company pension, 23 days' holiday (you can buy or sell up to 5 days) rising
to 25 days after 3 years, a car lease scheme, life and health schemes and an annual bonus. We have a wealth of wellbeing activities and our people enjoy discounts on company products and with a wide range of retailers & gyms.
Operational hours for department: Monday to Friday 8am - 6pm. 37.5 hour working week.
We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We also hold a 50.1% share in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, we are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people with offices based across the UK
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