IT Service Desk Analyst – Based in our offices in Eastleigh, Southampton this role provides 1st and 2nd line Service Desk support to c. 4,000 end users across our UK locations. In this challenging and rewarding IT Service Desk Analyst role, you’ll be providing 1st and 2nd line technical support to our internal business customers on software issues, problems with hardware either over the phone, by email or at their desk. You’ll need to be a technically savvy IT Service Desk Analyst, have a logical mind and provide outstanding desktop support by restoring their technology quickly to their fully-functioning state.
You’ll provide excellent incident and request management, knowing when to escalate to the 3rd line teams keeping the customer informed at all times.
Here’s some of the responsibilities of the IT Service Desk Analyst opportunity;
Your success within an IT Service Desk Analyst role will cover;
We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We are also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, we are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people with offices based across the UK.
Here are some of the benefits you can enjoy:
As much as we value our customers, we also value you. In your IT Service Desk Analyst role you can enjoy a range of flexible benefits options - such as a company pension, 23 days holiday (you can buy or sell up to 5 days), a car lease scheme, life assurance and an annual bonus. Our people receive childcare vouchers and enjoy discounts on company products and also with a wide range of retailers.
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