The role of Customer Advisor:
Our Customer Advisors are the face and the voice of our business when it comes to helping our customers.
At Tesco Underwriting we provide top quality customer service and this is where you come in! We can offer you a busy, fast paced environment which allows you to grow and develop within your role.
Negotiators in our 'First notification' department manage the beginning of a claim by capturing details of our customers situation. With an in depth knowledge of our insurance product (full training will be given)and utilising your listening skills you will ensure our customer is able to make an informed decision.
The opening hours of the department are between 8.00 and 21.30 Monday to Sunday. You'll be given a shift rota to help you maintain a good work life balance.
Main Responsibilities of a Customer Advisor:
What makes a good Customer Advisor:
At Tesco Underwriting we value our customers, but we also value you!
Tesco Underwriting (TU) is a partnership between Ageas (UK) and Tesco Bank, with Ageas (UK) owning 50.1% and Tesco Bank 49.9%. Our primary focus is to underwrite Tesco Bank branded car and home insurance policies, and provide a claims service to our customers.
We operate independently from either of our shareholders with our own board of directors, governance processes and management team. Tesco Underwriting are here to help.
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