Customer Service Coordinator – Assistance International Team
Part time position (24.45 hours) 12 month fixed term contract
£19,200 pro rated + 30% shift allowance
Our Customer Service Coordinators provide a frontline service to our customers and their families who are taken ill or have had an accident during a trip abroad. These are difficult situations which require empathy and sensitivity and it is vital to Ageas that you provide an efficient and effective Assistance and Claims service for our customers.
Coordinators will be dealing with sensitive issues and need to communicate with people at all levels e.g. hospital admin staff, doctors, nurses, Embassies, Police authorities etc and will ensure that Data protection and Patient confidentiality are adhered to at all times.
Main duties and responsibilities will include but are not limited to:
Knowledge, Skills and Experience
What’s in it for you?
As much as we value customers, we also value you. In your Assistance International Coordinator position you can enjoy a comprehensive range of flexible benefits options – such as company pension, 23 days holiday (you can buy or sell up to 5 days) rising to 25 days after 3 years, a car lease scheme, life and health schemes and an annual bonus. We have a wealth of well being activities and our people enjoy discounts on company products and with a wide range of retailers & gyms.
We’re a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands – Back Me UP and RIAS – and partner with some of the nation’s most well-known brands, such a John Lewis, Age UK, Toyota, Virgin Money and General Motors. We also hold a 50.1% share in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, we are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people with offices based across the UK.
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