In-House Motor Engineer

Job Ref
Closing Date
Advertised Range (External)
£30,000 Dependent on Experience
Permanent Full-Time
Location : City

Job Purpose

In House Motor Engineer: Our In House Motor Engineers manage and control the claims costs associated with vehicle repairs. We are looking for talented individuals to join our valued team of in-house motor engineers. You’ll apply both Interpersonal and strong, up to date Technical skills to assist colleagues in a broad spectrum of scenarios, enabling an early resolution when customer’s vehicles are damaged. Working with a range of both internal and external customers, excellent verbal and written skills, along with strong interpersonal and telephone skills are essential.


Based in our Gloucester office you will effectively manage and control the claims costs associated with repairs undertaken by approved and non-approved repairers, including remote reviews and dealing with any customer complaints, whilst providing an engineering resource to the claims teams and providing outstanding customer service.


Here are some of the responsibilities of the In House Motor Engineer position:

  • Carry out desk based vehicle inspections to confirm viability of repair, through accurate valuations, control of repair costs and using the correct repair methods.
  • Develop effective communication channels with, customers, staff and service providers.
  • Provide technical supports and a quality engineering resource to all customers, and the department.
  • Report on and investigate any areas of possible fraud.
  • Provide customers with a quality service, in line with the Claims Guiding Principles.


To be successful in being considered for the In House Engineer role you need:

  • A comprehensive knowledge of motor vehicles, modern repair techniques, estimating methods, as well as technology and equipment used in the vehicle repair environment.
  • Evidence of experience and training.
  • Be self motivated, proactive and flexible.
  • Have a basic knowledge of Insurance principles & practices and types of cover.
  • Membership (or working towards membership) of the IAEA.
  • Proven experience of working in a motor vehicle estimating / motor engineering environment.
  • Strong numerical skills
  • Ability to balance diplomacy with assertiveness and the ability to negotiate at all levels.


Here are some of the benefits you can enjoy:

As much as we value our customers, we also value you. In your Motor Engineer role you can enjoy a range of flexible benefits options - such as a company pension, 23 days holiday, a car lease scheme, life assurance and an annual bonus.  Our people receive and enjoy discounts on company products and also with a wide range of retailers. 



About #AgeasUK

We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet.  We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors.  We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers.  Insuring around five million customers and working with a range of partners, Ageas is recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London.




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