Customer Consultant - Claims Handler: Our Customer Consultants are the face and, more importantly, the voice of our business when it comes to dealing with our customers.
At Ageas, we are focused on providing second to none customer service and this is where you come in! We offer a busy, fast paced environment where our employees can grow and develop within their chosen role.
Our Customer Consultants (Claims Handlers) in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. They provide guidance to customers on key components of the product, helping customer’s to make decisions to protect claims cost and where possible provide a one stop shop.
The main responsibilities of the Customer Consultant - Claims Handler role are;
The knowledge, skills and experience needed for the Customer Consultant role are:
Here’s some of the perkz our Customer Service people tell us they enjoy;
Additional Information: Please note: part time 16+ hours and alternative shift patterns available.About #AgeasUK
We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London.
Operating hours between 8am-8pm Monday to Friday. Saturday and Sunday 9am-5pm. Weekend work required.
Working a 37.5 hour week, shifts are provided at least 4 weeks in advance. Enhanced rates are paid for unsocialable hours.
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