• Customer Consultant - Motor Claims Handler

    Job Ref
    Closing Date
    Advertised Range (External)
    £16,000 - £18,000 Depending on experience
    Permanent Full-Time
    Location : City
  • Job Purpose

    Customer Consultants: Our Customer Consultants are the face and, more importantly, the voice of our business when it comes to dealing with our customers.


    At Ageas, we are focused on providing second to none customer service and this is where you come in! We offer a busy, fast paced environment where our employees can grow and develop within their chosen role.


    Our Customer Consultants (Claims Handlers) in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood.  They provide guidance to customers on key components of the product, helping customer’s to make decisions to protect claims cost and where possible provide a one stop shop.


    Main duties and responsibilities will include but are not limited to:

    • Manage the commencement of claims ensuring the customers requirements and expectations are properly framed and understood.
    • Provide guidance to customers and, where possible, provide a one stop shop.
    • Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud, ABI and FCA guidelines.
    • Protect claims cost with emphasis on: Recovery, Third Party Spend and Thefts.
    • Provide customers with a quality service in line with the Claims Guiding Principles.
    • Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation.
    • Take ownership of complaints, referring as necessary.


    Knowledge, Skills and Experience:

    • Skillful communicator capable of dealing effectively with all contacts ranging from the general public through to lawyers.
    • Fantastic at negotiating.
    • Computer literate.
    • Ability to demonstrate a high standard of customer service.
    • Positive attitude and a flexible approach to change and team working.
    • Minimum C Grade in Maths and English - or equivalent.


    What's in it for you?  

    As much as we value our customers, we also value you. In your Customer Consultant - Motor Claims Handler position you can enjoy a comprehensive range of flexible benefits options - such as company pension, 23 days' holiday (you can buy or sell up to 5 days) rising to 25 days after 3 years, a car lease scheme, life and health schemes and an annual bonus. We have a wealth of wellbeing activities and our people enjoy discounts on company products and with a wide range of retailers & gyms.

    Operational hours for department: Monday to Friday 8am - 6pm. 37.5 hour working week.


    About #AgeasUK

    We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We also hold a 50.1% share in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, we are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people with offices based across the UK.




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