• IT Support Technician

    Job Ref
    Closing Date
    Advertised Range (External)
    £20,000 - £24,000
    Permanent Full-Time
    Location : City
  • Job Purpose

    IT Support Technician: As an IT Support Technician you will be supporting all 2nd line IT Operations support covering all the Ageas locations. As an IT Support Techniciam you will ensure the stability, integrity and efficient operation of the in-house information systems that support core business services. You will apply communication, analytical and problem solving skills to play an active part in the IT Support Team in identifying, communicating and resolving issues in order to maximise the benefit of the IT systems whilst demonstrating a clear focus for the Customer, Innovation, efficiency and consistency and advocacy. The ideal candidate will have a previous technology based background and a good business knowledge.


    Main responsibilities and Accountabilities:

    • Design and perform desktop and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
    • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
    • Collaborate with IT staff to ensure smooth and reliable operation and deployment of software and systems for fulfilling business objectives and processes.
    • Work with Ageas IT staff members, decision makers, and stakeholders to identify and resolve business systems issues.
    • Ensure implementation of appropriate technical methodology, within agreed expense budgets and aligned to Ageas strategy and advancements in technology.
    • Deploy new applications and enhancements to existing applications, software, and desktop operating systems.
    • Manage incident and request escalations through to resolution, including root-cause analysis and remediation, with the aim of reducing overall service record volumes.
    • Identify opportunities to increase operating efficiencies and profitability as well as implementation of best practices and process improvements in key business areas.
    • Ensure appropriate arrangements are in place to ensure business continuity within the department in the event of an unforeseen interruption.


    Knowledge, Skills and Experience

    One of the key focuses in this role is the end user, our Customer and their journey is vital to Ageas’ success therefore the ideal candidate will need to have excellent written, oral, and interpersonal communication skills. In addition they would need to have a problem solving approach with proven analytical abilities, be self-motivated with a keen attention to detail and able to work in a high-pressurised environment.

    The ideal candidate will have proven experience with system deployments, security principles and general software and hardware management best practices with extensive experience and knowledge with core software applications, including Active directory, Windows desktop operating system, system monitoring and TCP/IP (DNS, DHCP, HTTP, SMTP, Telnet, ICMP etc)


    Here are some of the benefits you can enjoy as Senior Test Analyst with Ageas:

    We offer a range of flexible benefits options - such as a company pension, 23 days’ holiday (you can buy or sell up to 5 days), a car lease scheme, life assurance, and an annual bonus. Our people enjoy discounts on company products and with a wide range of retailers & gyms.


    About #AgeasUK

    We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Virgin Money and General Motors. We also hold a 50.1% share in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, we are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people with offices based across the UK.




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