• Household Claims Handler

    Job Ref
    Closing Date
    Advertised Range (External)
    Permanent Full-Time
    Location : City
  • Job Purpose

    Household Claims Handler: We are looking for Household Claims Handlers to join our claims team in Eastleigh. We always look for ways to help our customers when they make a claim; delivering the most appropriate solutions to make things easier, not harder, when they’re already having a stressful time. This makes working in our claims team a more satisfying and rewarding experience. As a Household Claims Handler you’ll listen carefully to our customers, finding out what’s important to them throughout their claim so the solutions we provide will fit their individual needs. This role can either be full time or part time and will involve some weekend work.


    As well as the customer, you’ll talk to Ageas’ network of suppliers and relevant third parties to provide a high quality claims service that’s continuously improving. You’ll decide on liability; making sure we comply with all regulatory and internal controls. You’ll have the freedom and support to make decisions on a wide variety of Household Claims ranging from the relatively small and simple to the larger, more complex situations (up to £10,000 in value). Our emphasis on quality means that from the moment a customer calls to make a claim you will be giving them all the time, care and attention needed at the time they need it most, whilst demonstrating excellent cost control skills.


    To be successful in this Household Claims Handler role you’re likely to be:

    • Working within insurance/financial services can be helpful, but it’s by no means essential; we’re especially interested in your initiative and customer service skills.
    • You’re the sort of person who will take what you have learned about the customer’s needs and apply common sense and creative thinking to find a solution that works well for the customer and Ageas.
    • You’ll be given full training initially, with ongoing support and development in the live team environment which means you’ll have confidence in being able to make the right decisions.
    • Whatever your background, you’ll know what good quality customer service feels like, and you work with your team to make sure the customer feels they are supported and have access to practical help as you guide them through their claim.
    • You’ll be able to diligently manage and closely control claim spend on a wide variety of claims, supported by our bespoke IT system and valuation tools..
    • You’ll be able to adapt to and embrace change in our constantly evolving environment.

    Here’s some of the perks our Household Claims Handlers’ tell us they enjoy:

    • Ageas pay and support in achieving the industry recognised Chartered Insurance Institute qualifications.
    • Ongoing training is provided in helping support career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR.
    • Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday and holiday rises to 25 days after 3 years service.
    • Our people are able to pay for a car lease at a discounted rate through their monthly pay.
    • We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.
    • Ageas double the pension payments that employees make.

    • We have a wide range of wellbeing and social activities – you’ll find a full calendar all year round!

    • Our people also enjoy discounts on our insurance products and with a wide range of retailers and gyms. 

    About #AgeasUK

    We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet.  We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors.  We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers.  Insuring around five million customers and working with a range of partners, Ageas is recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London.


    Click the Apply button to submit your application for this Household Claims Handler opportunity in Eastleigh




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