• Customer Consultant - Claims Handler

    Job Ref
    560718-6614
    Advertised Range (External)
    £16,000-£18,000 DOE
    Type
    Permanent Full-Time
    Department
    Claims
    Location : City
    Gloucester
  • Job Purpose

    Customer Consultant - Claims Handler: 

     

    Our Customer Consultants are the face and, more importantly, the voice of our business when it comes to dealing with our customers.

     

    At Ageas, we are focused on providing second to none customer service and this is where you come in! We offer a busy, fast paced environment where our employees can grow and develop within their chosen role.

     

    Our Customer Consultants -Claims Handlers in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood.  They provide guidance to customers on key components of the product, helping customer’s to make decisions to protect claims cost and where possible provide a one stop shop.

     

    The main responsibilities of the Customer Consultant - Claims Handler role are;

    • Providing excellent customer service to our customers.
    • Dealing with claims in the correct manner in accordance with all guidelines.
    • Identifying indicators of fraud and using questioning techniques to decide if the claim can be progressed or needs to be referred.
    • Dealing with conformational calls professionally and efficiently.
    • Handling a large volume of calls to a high standard consistently.
    • Settling and negotiating specific aspects of the claim during the initial call.

     

    The knowledge, skills and experience needed for the Customer Consultant - Claims Handler role are:

    • Previous customer service experience would be an advantage.
    • Minimum C grade in GCSE’s Maths and English – or equivalent.
    • Ability to build rapport with customers.
    • Confident telephone manner.

     

     Here’s some of the perks our Customer Consultants - Claims Handlers people tell us they enjoy;

    • Ageas pay and support in achieving the insurance industry recognised Chartered Insurance Institute qualification.
    • Ongoing training is provided in helping support career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR.
    • Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday.
    • Employees are able to pay for a car lease at a discounted rate through their monthly pay
    • We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.
    • Ageas double the pension payments that employees make.
    • We have a wide range of wellbeing and social activities – you’ll find a full calendar all year round!
    • You can also enjoy discounts on Ageas insurance products and with a wide range of retailers. 

     

    Additional Information:

     

    Start date: 10th September 2018

     

    Please note: part time 16+ hours and alternative shift patterns available.

     

    Operating hours between 7am-11pm Monday to Sunday.

    Occasional weekend work required.

     

    Working a 37.5 hour week, shifts are provided at least 4 weeks in advance.  Enhanced rates are paid for unsocialable hours.

     

    About #AgeasUK:
    We’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years.  Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies.  Our UK team of 4,000, stand shoulder-to-shoulder with our most important people – our customers.  We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands.  We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most.   Don’t just take our word for all this though.  We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.

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