Customer Consultant - Claims Handler:
Our Customer Consultants are the face and, more importantly, the voice of our business when it comes to dealing with our customers.
At Ageas, we are focused on providing second to none customer service and this is where you come in! We offer a busy, fast paced environment where our employees can grow and develop within their chosen role.
Our Customer Consultants -Claims Handlers in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. They provide guidance to customers on key components of the product, helping customer’s to make decisions to protect claims cost and where possible provide a one stop shop.
The main responsibilities of the Customer Consultant - Claims Handler role are;
The knowledge, skills and experience needed for the Customer Consultant - Claims Handler role are:
Here’s some of the perks our Customer Consultants - Claims Handlers people tell us they enjoy;
Start date: 10th September 2018
Please note: part time 16+ hours and alternative shift patterns available.
Operating hours between 7am-11pm Monday to Sunday.
Occasional weekend work required.
Working a 37.5 hour week, shifts are provided at least 4 weeks in advance. Enhanced rates are paid for unsocialable hours.
We’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people – our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though. We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.
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