• Claims Handler - First Notification of Loss

    Job Ref
    51218-6748
    Closing Date
    4/1/2019
    Advertised Range (External)
    £16,500 - £18,500 pro rata
    Type
    Permanent Part-Time
    Department
    Claims
    Location : City
    Eastleigh
  • Job Purpose

    Claims Handler: Our claims handlers are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for passionate part time claims handlers to join our fast paced claims team based in Eastleigh. We will offer flexible working, scheduled shifts between the hours of 3pm - 8pm Monday - Saturday.

     

    Our Claims Handlers in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood.  They provide guidance to customers on key components of the product, helping customer’s to make decisions to protect claims cost and where possible provide a one stop shop.

     

    We are looking for individuals who are passionate about delivering excellent customer service, and are curious to explore different ways to help our customers while considering the most cost effective way to settle claims. You must have the ability to talk customers in jargon free language, putting them at ease and resolving their query.

     

     

    The main responsibilities of the Claims Handler role are;

    • Handling enquiries from our brokers, our service provider network and our partner organisations.
    • Dealing with claims in the correct manner in accordance with all guidelines (Don’t worry - full training will be given)
    • Managing spend against claims
    • Dealing with challenging calls professionally and efficiently
    • Providing cost effective solutions to customer demand
    • Adding value to each call, ultimately moving the claim towards settlement.
    • Providing excellent customer service to our customers.
    • Identifying indicators of fraud and using questioning techniques to decide if the claim can be progressed or needs to be referred.
    • Handling a large volume of calls to a high standard consistently.

     

    The knowledge, skills and experience needed for the Claims Handlers role are:

    • Previous customer service experience would be an advantage.
    • Minimum C grade in GCSE’s Maths and English – or equivalent.
    • Ability to build rapport with customers.
    • Confident telephone manner.

     

      Here’s some of the perkz our Customer Service people tell us they enjoy;

    • Ageas pay and support in achieving the insurance industry recognised Chartered Insurance Institute qualification.
    • Ongoing training is provided in helping support career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR.
    • Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday and holiday rises to 25 days after 3 years service.
    • Our people are able to pay for a car lease at a discounted rate through their monthly pay.
    • We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.
    • Ageas double the pension payments that employees make.
    • We have a wide range of wellbeing and social activities – you’ll find a full calendar all year round!
    • Our people also enjoy discounts with a wide range of retailers and gyms. 
    • Park & Ride from 2 sites to and from the office
    • We have also introduced our “Dress for Your Day” policy which means you have the option of what to wear depending on what your day holds.

    About #AgeasUK 

    We’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years.  Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies.  Our UK team of 4,000, stand shoulder-to-shoulder with our most important people – our customers.  We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands.  We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most.   Don’t just take our word for all this though.  We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.

     

    Twilight Hours 3pm - 8pm Monday - Saturday.

     

    Various part time hours available on fixed shifts and if you choose flexiible shifts these are provided at least 4 weeks in advance. 

     

    Click on the ‘Apply button’ to be considered for our Part Time Claims Handler opportunity at Ageas in Eastleigh.

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